Frequently Asked Questions

How do I secure my booking?

To ensure your event is reserved, a deposit is required within 14 days of the provisiional booking being made. The deposit is non-refundable in the event of cancellation

What happens next?

We will send you two copies of a contract containing basic details. Keep one copy for your records and return a signed copy to the Banqueting Manager

When do I need to complete final details?

We would like to meet with you 6-8 weeks prior to the event to discuss all the fine details of your booking, i.e. menus, numbers, entertainment, etc.
We will then send you a copy of all the details discussed, together with a pro-forma invoice.

Do minimum numbers apply?

Yes, we do set a minimum number for each room; however, we can be flexible subject to availability.

When do I have to pay the final balance?

We require the full final balance 28 days prior to the event.

What happens if I need to add or remove guests after I have paid the balance?

It is possible to add extra guests after you have paid the balance as long as there is sufficient space left in the function room. If a guest can't attend after the balance has been paid, you are welcome to replace them, but unfortunately we cannot offer a refund.

Can the Arts and Conference Centre cater for special dietary requirements?

Guests with special dietary requirements and food allergies can be catered for so long as prior notice is given. Please ask the Banqueting Manager when making your selection.

Can I bring my own entertainment?

We can organise DJs and live entertainment for you using our regular entertainment supplier. However, you are welcome to provide you own entertainment, with prior agreement, should you choose to do so.

What will happen should I need to cancel my event?

If the event is cancelled completely The Arts and Conference Centre will charge a cancellation fee. This cancellation fee will be dependent on the time of the cancellation and will be a percentage of the final balance of your event.